SaaS Continuity

SaaS Continuity is a service designed to guarantee complete and rapid accessibility to hosted applications in the event that the hosted environment or supplier is no longer available to provide the service.

SES Guaranteed Recovery

This market-leading SaaS Continuity service is a live and functioning disaster recovery solution. When called upon, SES will be responsible for rapidly recreating the working service on your behalf. Following a confirmed release, SaaS Continuity will provide a guaranteed period of service continuity. Providing invaluable time to make alternative arrangements – whether that’s bringing the service in-house or transitioning to a replacement. This period of continuity is built into the coverage from the start and guaranteed by SES.

Key Benefits of SaaS Continuity

Guarantee hosted applications can be restored quickly

SaaS Continuity guarantees that hosted applications can be restored quickly and resume providing business critical services, eliminating the risk of significant downtime to key services and business operations.

Assurance that the most complex applications can be rebuilt

Independent reports compiled and deposited in Escrow along with the complete code deposit provides assurances that even the most complex applications can be rebuilt in its native environment.

Confirms the application functions correctly

Random functionality testing carried out on the built application at the end of the validation exercise to confirm the application functions correctly.

Protection against the loss of key development staff

Added protection against the loss of key development staff involved in developing/building the application.

Rapid access to the service & all data

Rapid access to not only the service but all data which is independently secured and updated under the agreement in real time.

Prompt deployment & business continuity

Enables SES to assure a prompt deployment and business continuity service.

Clients we've helped

Why Protect Hosted Applications

An increasing number of organisations rely on 3rd party developed, business critical applications that are delivered through a hosting partner (e.g. AWS etc.) using a Software as a Service (SaaS) model. In many cases the software supplier owns the relationship with the hosting partner. Should the supplier suffer failure, the software user has no control over the continuation of the service and typically loses not just the service that they have invested in and rely upon but also all data held with the hosting partner. The data loss can often be more devastating than the loss of the service.

SaaS Escrow versus Continuity 365

Standard SaaS Escrow Agreements go some way to mitigating this risk. They typically provide access to source code, all data and (if you have opted for the additional Validation/Verification) the deployment guide.

However, it is important to understand that the software user, not the Escrow provider, is responsible for recreating the service in the event of release under the Escrow terms. This can be challenging with software users having to secure resources and expertise without knowing when they will be needed. Continuity 365 from SES is different.

Our expertise. Your questions answered

Why do I need a Software Escrow Agreement?

For End Users of business-critical applications, a Software Escrow Agreement protects you against the developer of your business-critical applications no longer being able to support their applications.

For Software Developers, an Escrow Agreement helps build credibility and trust that you have your clients interests at heart.

How does a Software Escrow Agreement work?

In its simplest form, an Escrow Agreement is a tri-party agreement between an End User, a Software Developer and a third party Software Escrow Agent. The Developer licenses the application to the End User as usual but also deposits a copy of the source code for the application and any other material required to accurately redeploy the application into Escrow which can then be released to the End User if a release event contained within the Escrow Agreement is triggered.

How much does a Software Escrow Agreement cost?

The answer to this is entirely dependent on the level of protection you need. SES offers a range of Software Escrow Agreements depending on how many clients will be added to the agreement (for Software Developers), how many business-critical applications the agreement will be used to cover (for End Users) and whether the application/s in question is installed on-premise or delivered through a SaaS model.