“The process of working with SES to protect one of our clients with a Software Escrow Agreement has been extremely smooth and simplified by the excellent level of customer service we have received.
SES guided us through the entire process from initial setup to implementation, liaising with both parties and ensured everyone involved was fully informed and kept up to date at all times. We would wholly recommend SES for their Software Escrow and Software Validation services.”
One of Impress Solutions clients requested Software Escrow to protect an on-premise application they were licensing. The client in question already had 2 live agreements with SES and wanted to extend this coverage to the application they license from Impress Solutions.
After multiple conference calls with Impress Solutions, the customer and SES, a new Escrow agreement was implemented. Given the customer already had existing agreements in place and therefore an existing account manager, it made sense for Impress Solutions to be supported by the same account manager. This allowed for a smooth delivery of work and existing relationships further enhanced the process was delivered in a timely and effective manner.
The Escrow agreement has been in place for a number of months now and has ensured the licensee has the desired level of protection under their contract terms, whilst also ensuring Impress Solutions can deposit in a simple and straightforward way to adhere to those terms.
As one of the country’s most successful Sage Business Partners, we are involved in the supply, implementation, and training of all Sage applications and offer full after-sale support.