SES Secure Client Case Study – Software Escrow Release Event
Published on 08/10/2024
An Escrow release event is widely viewed as something that it highly unlikely to happen. However, organisations across all industries are susceptible to situations in which Escrow release conditions are triggered. Software Escrow ensures that an organisation is comprehensively prepared to manage an unforeseen obstacle.
Background
During a recent crisis event, SES supported a client in the Financial Services industry with their Disaster Recovery strategy. The situation arose when the client’s software vendor unexpectedly encountered issues, leaving the client with no way to manage a critical application.
Interrupted access to an application poses a significant level of risk to all stakeholders that are in some way impacted by the operation of the application.
Disaster Recovery - A Client’s First-Hand Experience with a Software Escrow Release Event
We respect the decision of our clients to opt to remain anonymous when collaborating on case studies with us – our client’s identity will remain confidential for this case study.
Following their release event experience, we caught up with our client on how they were able to navigate through what was initially a highly stressful situation. Here’s what they had to say.
Why did you initially implement Software Escrow?
“In order to protect the company and mitigate the risk in the event of an unforeseen disruption of services from a critical software vendor. “
What caused the Escrow release conditions to be triggered?
“The vendor had unexpectedly and suddenly wound up its operations leaving our organization with no support or means to manage the application. Break-fix and development was no longer possible.”
How were you supported by SES during this crisis event?
“In collaboration with our IT and Legal departments, SES provided clear and concise guidance on the process to obtain the source code that would allow us to continue operations in as short a timeline as possible.”
How was your experience with receiving the source code from SES?
“Excellent! In a time of high stress and uncertainty, SES managed the process professionally and efficiently and got us to a place of comfort, avoiding operational and reputational damage to our business. “
How has the Escrow Solution provided by SES supported your Business Continuity capabilities?
“It’s helped with risk reduction and has enabled continued operations. It also gave us the capability to carry on business uninterrupted. SES provided us with the time required to gracefully find a long-term solution to the dissolution of our software provider.”
Overall, did SES’s Escrow Solution meet your needs and specifications?
“Escrow is typically a 'tick the box' exercise but our own experience proves how critical it can be in a time of crisis. The escrow process with SES is well thought out and worked exactly as advertised for us.”
How was your experience with the members of the SES Secure team?
“Great! Would highly recommend their escrow services and their team is top notch, responsive and supportive.”
Optimising Business Continuity and Risk Mitigation with SES Secure
Software Escrow offers more than risk mitigation, it provides clients with peace of mind from knowing that they are prepared to manage and overcome unforeseen issues.
Our team of experts are at hand to support clients when stressful events, such as those involving vendor failure occur. Additionally, we are also able to help clients who wish to have a pre-established risk management plan in place ahead of potential crisis events occurring.
Want to learn more? Please don’t hesitate to get in touch or give us a call on 0161 488 1400.