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Looking For an Alternative Software Escrow Provider?

Published on 30/08/2024

This blog will explore the reasons behind why businesses typically look for new Escrow providers, as well as the process for clients that want to transfer their agreements over to SES Secure.  

SES Secure Insights – Why Have Clients Transferred to Us?

Clients have transferred to SES for a more simplistic, innovative, and cost-effective service without compromising on security and expertise. Alarmingly, SES identified that 73% of clients that transferred over to us had incorrect solutions in place, meaning that their continuity and recovery plans weren't fit for purpose.

SES have been operating globally in the industry for 25 years and have established the smoothest, easiest, and most efficient Escrow processes. Our solutions are uniquely designed to meet all specifications and preferences.

In an industry that’s constantly evolving, our team are also passionate about staying ahead of the curve when it comes to new laws and regulations. For example, we’re currently doing a lot of work around DORA (The Digital Operational Resilience Act) which comes into effect within the EU finance sector in January 2025 – click here to watch our Account Directors discuss the impact of this regulation on the MCR-SEO podcast.

Changing Your Escrow Provider

In many cases, following the evaluation of their agreement terms and costs, businesses decide to change their Escrow provider. This is typically due to the following factors:

Reliability

Software Escrow plays a pivotal role in determining an organisation’s business continuity abilities. Therefore, it’s common for businesses to opt for providers who are reputable, respected, and have a strong track record of providing positive client experiences and above all, provide a secure and reliable service.

Level of Service

An Escrow agreement provides the foundation for a proactive continuity and recovery plan. Therefore, its level of potential influence is substantial. With this in mind, it’s crucial that an Escrow supplier provides clear communication, comprehensive updates, and ongoing support and guidance.

Cost Efficiency

Pricing structures for Escrow solutions vary across the industry. A business may look at exploring alternative supplier options if their existing service doesn’t provide a pricing model that’s in line with their needs or is overly priced.

Bespoke Agreements

Whilst some providers only offer standardised Escrow agreements or are unable to create bespoke solutions that adhere to the specific needs of clients, SES offer both bespoke software escrow solutions and customised agreements to all of our clients.

Compliance/Regulation Changes

As new and advanced regulatory standards are established, businesses may require an Escrow agreement that adheres to the latest requirements. In situations where an existing agreement fails to satisfy this, a business may look at alternative providers.

Escrow Aftercare – The SES Secure Approach

At SES Secure, we support clients throughout the entirety of our partnership with them, including after the release of materials. The support we provide includes:

  • Help with the build process if a release event occurs. For cloud-hosted applications, system recovery can be more complicated in comparison to on-premises systems, our experts are able to take control of the whole recovery process.
  • A complimentary review and accompanying report of software assets to aid business continuity and recovery strategies.
  • Ongoing support and communication.

At SES, we prioritise our customers' needs and aim to keep things simple. Our extensive experience and knowledge allow us to tailor our cost-effective solutions to meet your needs, no matter how complex they may be. Check out what our clients have said about their experiences with us.

We serve over 3000 national and international clients across 46 countries from various sectors, including governments and industries, providing them with protection and security.

If you are interested in transferring your Escrow protection to SES or would like to find out more about how our Escrow protection could benefit you, please get in touch to speak to one of our specialists.

Contact us

If you would like further information, discuss your requirements, get a free no obligation quotation or just a friendly chat on how we could possibly help please fill in the details below and one of our team will get back to you as soon as possible.
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