A Guide To Protecting Your Critical SaaS Applications

This article aims to build on last week’s piece, discussing how Software Escrow protection can be applied to applications delivered through a Software as a Service (SaaS) model.

To mitigate the sudden withdrawal of service created by Developer failure for organisations using hosted applications, SES have created an industry leading SaaS solution.

Using third party applications delivered through a SaaS model is becoming an increasingly popular way for End Users to access business critical applications. This not only saves time and costs, but also has the potential to be more flexible, accessible and scalable.

Secure SaaS Escrow from SES protects the three most critical parts of your 3rd party SaaS or cloud applications, the code, runtime files and data. As part of our solution, SES take regular backups of application data from the application service provider which are stored securely alongside the source code and runtime files. In addition, SES offers an unlimited number of deposits throughout the year under a flat annual fee. This allows you to tailor the depositing of source code and data to your requirements, fix your fees and guarantee that any release will include up to date and usable material.

In the event of supplier failure, all materials required for the successful redeployment of the application, including the data can be accessed through the Escrow Agreement, guarding against service disruption and providing continuity of service.

SaaS Escrow offers numerous benefits for both End Users and Developers, including:

End Users

• Access to Current Data - Ensures access to the current version of your current data in addition to the applications source code and runtime software.
• ASP will Continue Application - Provides peace of mind that the third-party ASP will continue to run the application for an agreed period of time.
• Ongoing Arrangement - Option to continue the service by establishing a framework for a direct ongoing arrangement with the third-party ASP.
• Reduces Costs - Limits the need for expensive alternative or duplicated hosting options.
• Business Continuity Provision - Meets and enhances business continuity and disaster recovery provision.
• New Live Environment - Provides the freedom to move the SaaS application and the live data to an environment of your choice should a ‘release event’ occur.

Developers

• Provide Added Value - Provides a tangible, added value, business continuity plan for your customers.
• Win More Business - Helps you deliver an enhanced and more attractive service.
• Positions you as an Innovator - Effectively positions you as an innovator that places value on your customer interests.
• Builds Customer Trust - Builds customer trust in you.
• High Frequency Depositing - High frequency SFTP depositing facility to back up your client’s data, scheduled for periods of low traffic.
• Competitive Advantage - Differentiates you from your competitors.

If you would like to discuss how protecting your critical SaaS Applications can benefit your business in more detail,  please get in touch to speak to one of our specialists. 

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